Istanbul Supermarket respects your privacy and is committed to handling personal information responsibly when you visit or interact with our website.
Information We May Collect
Depending on how you use the website, we may receive information that you voluntarily provide through contact forms, partnership enquiries, surveys, newsletter or communication features. This may include your name, email address, telephone number, selected branch and the information you choose to submit.
The website may also process limited technical information required for security, sessions, language preferences and website operation. Where you provide permission for optional analytics, anonymous or pseudonymous usage information such as page views, device category, referral source, language, interaction events and website performance metrics may also be processed.
How We Use Information
Information may be used to respond to enquiries, manage customer feedback, administer surveys, improve our stores and services, maintain website security, understand website performance and fulfil legitimate operational requirements.
We do not intentionally use website forms to collect unnecessary sensitive personal information. Please avoid submitting confidential information unless it is specifically requested for the relevant service.
Cookies and Analytics
Essential browser storage is used where necessary for website security, sessions, language selection and privacy preferences. Optional website analytics are used only in accordance with the privacy choices available through the website. For more information, please review our Cookie Policy.
Third-Party Services
The website may link to or use third-party platforms such as WhatsApp, Google Maps, social networks, Talabat and Instashop. When you access a third-party service, its own privacy policy and terms apply. Istanbul Supermarket does not control the privacy practices of independent third-party services.
Data Retention and Security
We take reasonable organisational and technical measures to protect information handled through the website. Information is retained only for as long as reasonably necessary for the purpose for which it was collected, operational requirements, security, record keeping or applicable legal obligations.
Your Choices
You may use the website's cookie controls to manage optional analytics. You may also contact Istanbul Supermarket if you have a question regarding information you submitted through the website or wish to request an appropriate correction or deletion, subject to applicable requirements.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, operational practices or applicable requirements. The latest version published on this website will apply.
Contact
If you have questions about this Privacy Policy, please contact Istanbul Supermarket using the contact information published on this website.